Cancellation and Refunds
Orders can be cancelled anytime before shipping takes place, and the same will be refunded at 100%.
For order cancellations post shipping, the customer is liable to pay the shipping charges, even if the item(s)/order was covered under free shipping and the shipping cannot be refunded. In this case, the refund process will start only after receiving back the item(s).
Orders cannot be cancelled once the items have been received by the customer. In case the items are not received, lost or damaged in transit, full amount will be refunded, if and only if shipping insurance was purchased while placing the order.
For returns, post receiving the items, please see out returns policy below.
The refund amount is usually credited back to the customers card/account in 3-21 days time from the date of the initiation of cancellation.
If and when eligible, cash refunds will be sent to and through the method of payment, to your bank account or card or account used to pay for the order.
Refunds usually take anywhere between 3 to 21 days.
For any exceptions or queries please contact us.
Returns can be initiated only after the items arrive at the customer address.
Returns can only be taken for items that arrive dead on arrival (100% refund or replacement), have faults in manufacturing (covered as per manufacturer guarantee or warranty if any) or if the wrong item was shipped (all expenses borne 100% replacement or refund).
If there is an error in ordering and the customer wants to return the items after receiving the product, then the shipping and/or restocking fee upto 20% will be applicable.
Items once opened or used cannot be returned, replaced or refunded, unless under any such guarantee or warranty from the manufacturer or exporter at the time of reporting.
Customers are requested to contact us if they have any questions regarding the warranty or guarantee of any product, before making any purchase.